Your existing Netcover policy and managing risks

1. Home Owners cover (Cover for your building)
   Please be aware of the following

• Accidental damage cover for your automated garage doors, gates and for your swimming pool pump is not automatically included in your cover but is available at an additional cost of R 5 per R 1000 cover. This cover excludes normal wear and tear.
• Check your existing cover if not at Netcover but with your bank to ensure that your geyser is adequately covered. Bond clients are no longer obligated to take their home cover through the bank and will save money for the same cover on your existing policy.
• Even if your home cover is not with Netcover the option of adding accidental damage cover is still available.

2. House Contents cover
   Please be advised of the following

• For peace of mind your house contents need to be insured at replacement value. While an inventory will assist, each client has the choice to determine a value. The dangers of being underinsured are that average will be applied by the insurance company and any claim made will be reduced accordingly if underinsured.
• Should you operate a business from your home premises, contact Netcover as your stock in trade will not be covered under your home contents.
• Accidental damage cover for mechanical and electrical breakdown of your appliances (fridges/freezers/stove), audio visual equipment (TV/ stereo) and Home Computers are available at a cost of R 10 per R 1000 cover. This will cover replacement or repair damage for example resulting from power surges. This cover excludes normal wear and tear.
• Accidental damage cover does not apply to laptop computers or to gardening equipment such as lawnmowers.
• In the event that you have an alarm system noted on your policy as security measure the system must be activated at all times when you are not at home, and must be linked to all outside buildings.
• Please ensure that your partner, should you not be married but living on the same premises, is nominated as a co insured to ensure that their assets are covered in the event of a claim.
• Keys, locks and remote control unit cover is available at an additional cost that includes loss or damage and the call out costs of a locksmith.
• Personal documents, coin or stamp collection cover is available and is required if books are stolen from your vehicle.
• Cover for losses that a guest might have while at your home is limited to the greater of 2% of the loss or R 1000.

3. Motor vehicle insurance
   Please be advised of the following

• Vehicle values generally decline over time and can be adjusted with your permission. Please contact Netcover in this regard as values cannot be automatically adjusted downwards as extras may have been added to your vehicle.
• Radios/CD players/DVD players that are not factory fitted to your vehicle need to be specified on your insurance policy to avoid a large excess should the accessory be stolen from your vehicle.
• Please ensure that any extras such as mag wheels, canopies, tyres and any other extra that is fitted to your vehicle is noted on your policy.
• The use of the vehicle being either business or private use needs to be correctly stated on the policy as this can have significant implications in the event of a claim. Business use of a vehicle is where a vehicle is used more than 3 times a week to visit clients or is driven by a person that derives their income from commission.
• Security requirements are one of the biggest risk areas for our clients. Please ensure that the security measures that are stated on your insurance schedule which is attached such as tracking device with a current contract, gear lock and immobiliser that the relevant tracking certificate or VESA approved gear lock certificate and immobilizer must be provided.
• In the event of an accident it is crucial to as far as possible prevent further damage to the vehicle as this damage after the accident or breakdown will not be covered by the insurer.

4. Vehicle insurance add on products

The following products are available to minimize your damages and inconvenience in the event of a claim in addition to your comprehensive cover.

• Excess waiver: This product will ensure that no basic excess is payable in the event of a claim. Excess waiver does not cover additional excess amounts that may be payable depending on the driver of the vehicle at the time of the accident.
• Top up Cover: This product will ensure that the difference between vehicle value and amount outstanding to your bank is settled should your vehicle be stolen or written off after an accident.
• Motor vehicle Rental: This product will ensure that a rental vehicle is available for you should your vehicle be at the panel beater as a result of an accident or be stolen.
• Roadside Assistance: This product ensures that a range of support services are available at the roadside in the event of an accident.
• Tools, spare parts and travel accessories: This product ensures that loss or damage to vehicle tools, seat covers and rubber mats is in place.

5. All risk items

Valuable articles that are mobile such as jewellery, cameras, laptops and cellphones should generally be specified if cover outside your home premises is to apply.

• Laptops, cellphones and bicycles need to be specified to enjoy cover
• Photographic equipment if not specified will not be covered against theft or damage if used outside your home.
• Valuation certificates of jewellery no older than 2 years are required in order to ensure that value of the articles can be validated in the event of a claim. In addition serial numbers of assets need to be kept on record to establish ownership.